Complaints Book | CISA Engineering & Construction

Supplier: Construcción e Ingeniería Contratistas Generales S.A.C. (Corporación CISA S.A.C.) · RUC No. 20513431407 · Mza. S, Lote 24, Av. Magisterio, Villa El Salvador, Lima, Peru.

Under the Consumer Protection and Defense Code (Law No. 29571) and the Complaints Book Regulations, CISA provides this channel to its clients and consumers free of charge.

Virtual complaint form

Fields marked with * are required. Once you finish, a receipt will be sent to your email.

1. 1. Identification of the consumer submitting the complaint

First name(s) *

Last name(s) *

Email *

Phone *

Document type *

Document number *

Department *

Province *

District *

Address *

2. 2. Identification of the purchased product or service

Tipo *

Product Service

Claimed amount (S/) *

Project, product, or service *

Product or service description *

3. 3. Complaint details and consumer request

Record type *

Complaint Claim

Details *

Consumer request *

4. 4. Notification method

I authorize notification of the outcome to the email address provided *

Yes No

Complaint and claim

Complaint: disagreement related to projects, products, construction work, or services provided by CISA.

Claim: disagreement unrelated to the product or service, or dissatisfaction with customer service. A claim is not a report and does not by itself initiate an administrative sanctioning procedure.

Submitting a complaint does not prevent the use of other dispute-resolution channels and is not a prerequisite for filing a report with Indecopi.

Response period

CISA will address and respond to complaints and claims within no more than fifteen (15) business days by written communication through the channel indicated by the consumer, in accordance with current Peruvian regulations.